EMS Tracking

FAQ - EMS Tracking

What Does a Typical EMS Tracking Number Look Like?

A typical EMS tracking number consists of 13 characters, starting with the letter "E", following by another letter and nine digits, ending with two letters.

Where to Find Your EMS Tracking Number?

The tracking number can usually be found on the mailing label or receipt. If you are the receiver, you are advised to ask the sender for it.

Why There Are No Records for My Tracking Number?

It takes some time for the records of a tracking number to show up in the system. Normally it is 4 hours after sending out the shipment.
Another common mistake is incorrectly inputted tracking number.
If you have neither of the above mentioned problems, please go to the Contact EMS China page.

What to Do if the Last Record Says "Attempted Delivery"?

A notice should be left to the recipient when attempting to deliver. Recipient can choose to pick up the shipment themselves or request redelivery according to instructions on the notice.

FAQ - China Post Tracking

What Does a Typical China Post Tracking Number Look Like?

A typical China Post tracking number consists of 13 characters, starting with the letter "R", following by another letter and nine digits, ending with two letters.

Where to Find Your China Post Tracking Number?

The tracking number can usually be found on the mailing label or receipt. If you are the receiver, you are advised to ask the sender for it.

Why There Are No Records for My Tracking Number?

It takes some time for the records of a tracking number to show up in the system. So if the shipment was just sent out, you are advised to check out at a later time.
Another common mistake is incorrectly inputted tracking number.
If you have neither of the above mentioned problems, please go to the Contact China Post page.

Why the Location Name Is Numeric or Chinese?

Unfortunately, China Post only provides numeric of Chinese names for locations inside China. Showing the location on maps might give you a rough idea of where the shipment is.

How to Contact China Post Customer Service?

The phone number to dial varies depending on whether you are inside or outside China. Detailed contact information can be found on the Contact China Post page.